Duty Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (title-based)

Role summary

At SATS, this Duty Manager role focuses on take charge of the various work areas in Passenger Services operations. Broad daily duties include:. Requirements include monitor staff performance. Carry out investigations relating to discrepancies, lapses and errors and Brief all staff on new instructions and requirements.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Take charge of the various work areas in Passenger Services operations. Broad daily duties include:
Oversee flight handling for airlines.
Ensure close liaison with Airline Relations Manager on all matters pertaining to the smooth operations and attend to investigations and complaints raised by the airlines or their passengers through the Airline Relations Manager.
Account handling for airlines to ensure client satisfaction, to include: Ad-hoc airline meetings to resolve issues or complaints.
Follow up with airlines and passengers on incidents to provide closure and recovery service if necessary.

Requirements

Monitor staff performance. Carry out investigations relating to discrepancies, lapses and errors.
Brief all staff on new instructions and requirements.
Ensure that all staff complies with company regulations and maintain overall discipline. Plan and monitor staff deployment to ensure smooth operations.
Oversee special handling
(MAAS, VIP, etc.) to ensure smooth handling.

Role Quick Info

Company SATS

Brand SATS

Category Rooms & Guest Services

Location SGP,, Terminal 4

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.