Guest Relations Officer

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At SATS, this Guest Relations Officer role focuses on ensuring the team projects a pleasant, friendly and professional manner with an emphasis on customer service. Requirements include ability to commit on weekends and public holidays.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure the team projects a pleasant, friendly and professional manner with an emphasis on customer service.
Manage bookings and operations flow within the BAC.
Handle enquiries and complaints promptly, efficiently and professionally.
Maintain high level of customer satisfaction.
Manage the performance of the BAC (accountable for KPIs).

Requirements

Able to commit on weekends and public holidays.
Minimum diploma in a relevant field.
At least 3 years’ experience in customer service / hotel / lounge related industry.
Excellent communication, guest service and time management skills.
Able to organise, plan ahead and manage workload.

Role Quick Info

Company SATS

Brand SATS

Category Rooms & Guest Services

Location SGP,, Seletar Airport

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.