Passenger Services Specialist

Responsibilities

• Lead and supervise a team of Passenger Services Associates in check-in, boarding, arrivals, and other passenger service functions.
• Monitor team performance and ensure adherence to service standards, safety protocols, and operational procedures.
• Provide guidance, coaching, and on-the-job training to staff to ensure continuous development and service consistency.
• Act as the point of contact for airline representatives and handle operational communications regarding flight handling.
• Act as a point of escalation to help to resolve passenger complaints or complex service issues professionally for junior staff. To further escalate to higher management when necessary.