Reservations & Customer Care Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At NoMad Singapore, this Reservations & Customer Care Agent role focuses on ensuring all reservations are accurately entered into the hotel system. Requirements include strong telephone etiquette and excellent communication skills.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure all reservations are accurately entered into the hotel system.
Respond to all guest and customer enquiries with professionalism and courtesy.
Demonstrate strong customer service and sales conversion ability.
Handle all incoming room reservation enquiries in a timely and professional manner.
Ensure all reservation details are recorded correctly and aligned with guest requirements.

Requirements

Previous experience in reservations, customer service, or hospitality operations preferred.
Strong telephone etiquette and excellent communication skills.
Proficiency in computer systems and reservation platforms.
Strong organisational skills and ability to multitask effectively.
Ability to work under pressure in a fast-paced environment.

Role Quick Info

Company Hilton

Brand NoMad Singapore

Category Rooms & Guest Services

Location Singapore

Address 230 Orchard Road, 238854

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.