Guest Experience Executive

Rooms & Guest Services Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At NoMad Singapore, this Guest Experience Executive role focuses on ensuring the lobby and reception areas reflect a warm, welcoming, and premium guest experience. Requirements include strong communication and interpersonal skills with a guest-first mindset.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Ensure the lobby and reception areas reflect a warm, welcoming, and premium guest experience.
Demonstrate creativity in enhancing guest-facing environments and experiences.
Anticipate guest needs and act proactively to enhance their experience.
Serve as the main point of contact for VIP and long-stay guests (14 days or longer).
Anticipate guest needs and ensure all departments are fully briefed on preferences and requirements.

Requirements

Previous experience in guest services, front office, or customer service roles, preferably in hospitality.
Strong communication and interpersonal skills with a guest-first mindset.
Ability to handle guest complaints and sensitive situations professionally.
Ability to work under pressure in a fast-paced hotel environment.
Proficiency in hotel property management systems is an advantage.

Role Quick Info

Company Hilton

Brand NoMad Singapore

Category Rooms & Guest Services

Location Singapore

Address 230 Orchard Road, 238854

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.