Guest Experience Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Conrad Singapore Marina Bay, this Guest Experience Manager role focuses on creating memorable guest experiences and ensuring guest satisfaction throughout their stay, maintaining the highest level of service and attention for all Executive Floor guests. Requirements include good communication and interpersonal skills.

Summary based on employer-provided role details.

Role highlights

Responsibilities

The Guest Experience Manager is responsible for creating memorable guest experiences and ensuring guest satisfaction throughout their stay, maintaining the highest level of service and attention for all Executive Floor guests.
Ability to handle guest feedback and complaints professionally, with sound judgement in service recovery situations.
Working knowledge of budgeting and expense control, with the ability to monitor departmental spend against approved budgets.
Ability to lead, train and develop a team, and to guide Team Members to consistently meet brand service standards.
Ability to coordinate effectively across departments, including Front Office, Housekeeping, Sales and the wider Rooms Division.

Requirements

Good communication and interpersonal skills.
Good working knowledge of Front Office operations, VIP and guest handling, room assignments, guest profiles and service recovery.
Ability to handle guest feedback and complaints professionally, with sound judgement in service recovery situations.
Ability to plan, prioritise and organise departmental work, including staffing, scheduling and resource allocation.
Ability to lead, train and develop a team, and to guide Team Members to consistently meet brand service standards.

Role Quick Info

Company Hilton

Brand Conrad Singapore Marina Bay

Category Rooms & Guest Services

Location Singapore

Address 2 Temasek Boulevard, 038982

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.