Senior Manager - Front Office

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Senior Manager - Front Office role focuses on overseeing and assist in ensuring that the overall operations at the lobby and Front Desk counters are effectively managed. Requirements include degree in Hotel Management or related field preferred and at least 4 years managing a Front Office department of a large upscale hotel.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Oversee and assist in ensuring that the overall operations at the lobby and Front Desk counters are effectively managed.
Be conversant in the scope and roles of Group Operations and the sections within Front Office including Front Office Room Controller, VIP Services, Front Office Account, Front Office Night Audit and Front Office Training.
Take personal responsibility to resolve and respond to guest comments, requests and challenges in a timely and professional manner and communicate with Service Management for any necessary follow-up to maximize guest satisfaction
Be conversant of the operational flow of the various Hotel Operations departments to ensure seamless coordination of the guest service touchpoints across the hotel.
Collaborate closely with departments to ensure that quality standards are consistently met or exceeded in accordance with company guidelines and recognized external benchmark and legal requirements.

Requirements

Degree in Hotel Management or related field preferred
Minimum 4 years managing a Front Office department of a large upscale hotel.
Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment
Excellent guest relations and problem-solving skills
Have a good command of spoken and written English, knowledge of additional languages is an advantage.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.