Front Office Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Front Office Manager role focuses on attending briefing which is conducted by Front Desk Managers for guest Service Agents at the start of each shift. Requirements include degree in Hotel Management or related field preferred and at least 2 years Front Office Manager role for a large-scale hotel environment.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Attend briefing which is conducted by Front Desk Managers for guest Service Agents at the start of each shift.
Manage respective Front Desk tower operations and supervise operations of all Front Office areas.
Work closely with Front Desk Managers to ensure guest’s requests and tasks are properly carried out.
Resolves issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Service Management for any necessary follow up.
As and when necessary, support Front Desk with check in, check out and cashiering transaction procedures.

Requirements

Degree in Hotel Management or related field preferred
Minimum 2 years Front Office Manager role for a large-scale hotel environment
Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment
Excellent guest relations and problem-solving skills
Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.