Assistant Manager, Butler Service

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (title-based)

Role summary

At Marina Bay Sands, this Assistant Manager, Butler Service role focuses on conducting daily briefing to ensure important information and updates are shared among team members. Requirements include nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred and at least 1 year experience in the same capacity.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Conduct daily briefing to ensure important information and updates are shared among team members
Manage guest requests and ensures tasks are properly carried out
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information

Requirements

Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
Minimum 1 year experience in the same capacity
Able to communicate effectively with both English
Excellent guest relations and communication skills
Advanced understanding of housekeeping, food and beverage including in-suite dining, wine and spirits

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Rooms & Guest Services

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.