Guest Services Agent

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

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Role summary

At The Singapore EDITION, this Guest Services Agent role focuses on processing all guest requests and relay messages.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Process all guest requests and relay messages.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Notify Loss Prevention/Security of any guest reports of theft.
Follow up on any outstanding requests or problems from the previous day and are resolved.

Requirements

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Role Quick Info

Company Marriott International

Brand The Singapore EDITION

Category Rooms & Guest Services

Location Singapore

Address 38 Cuscaden Road, 249731

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.