Assistant Manager, Reservations & Call Centre

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (title-based)

Role summary

At The Singapore EDITION, this Assistant Manager, Reservations & Call Centre role focuses on this role supports the management of room inventory, group bookings, reservation procedures, team performance, and customer service standards while leading, coaching. Requirements include and recommend appropriate room types and rates and Verify room availability and ensure accurate reservation records within the reservation system.

Summary based on employer-provided role details.

Role highlights

Responsibilities

This role supports the management of room inventory, group bookings, reservation procedures, team performance, and customer service standards while leading, coaching, and motivating the Reservations and Call Centre team.
Oversee the accuracy of room blocks, reservations, group bookings, and market codes.
Manage and process reservation requests, changes, and cancellations received through telephone, email, fax, and other communication channels.
Identify guest accommodation

Requirements

and recommend appropriate room types and rates.
Verify room availability and ensure accurate reservation records within the reservation system.
Explain guarantee policies, cancellation policies, special rates, and booking terms to guests.
Handle and document special guest requests and ensure appropriate follow-up.
Respond promptly to reservation challenges and work with relevant departments to secure suitable accommodations.

Role Quick Info

Company Marriott International

Brand The Singapore EDITION

Category Rooms & Guest Services

Location Singapore

Address 38 Cuscaden Road, 249731

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.