Customer Service Officer

Catering & Airport Hospitality Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At SATS, this Customer Service Officer role focuses on leading and supporting operational staff in carrying out their duties in line with airline requirements and service standards. Requirements include strong analytical and decision-making skills, with a customer-first mindset to resolve issues effectively and empathetically.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead and support operational staff in carrying out their duties in line with airline requirements and service standards.
As a Customer Service Officer, you will oversee designated work areas within Passenger Services operations and ensure seamless service delivery.
Monitor and coordinate staff deployment to ensure smooth and efficient operations.
Manage check-in process, boarding, and departure while welcoming passengers, assisting with inquiries, and ensuring a courteous, seamless travel experience.
Handle flight disruptions, providing recovery assistance and solutions to affected passengers.

Requirements

Strong analytical and decision-making skills, with a customer-first mindset to resolve issues effectively and empathetically.
Pleasant personality with a cheerful disposition, demonstrating strong communication and interpersonal skills to engage with both passengers and staff members.
A dynamic individual with a natural service aptitude, adaptability, and willingness to go the extra mile to ensure passenger satisfaction.
Fluency in English and proficiency in a second language to communicate effectively with international passengers.
Ability to perform basic computer transactions and utilize airline systems confidently.

Role Quick Info

Company SATS

Brand SATS

Category Catering & Airport Hospitality

Location SGP,, Seletar Airport

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.