Customer Services Agent (Lounge)

Catering & Airport Hospitality Full-time Estimated $1,900 - $3,600 / month (role-area estimate)

Role summary

At SATS, this Customer Services Agent (Lounge) role focuses on ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey. Requirements include act) and APD (Airport Pass Directive) protocols during all interactions. Key and Able to commit to a 6 day work week on rotating shifts (24/7), including weekends and Public Holidays.

Summary based on employer-provided role details.

Role highlights

Responsibilities

You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.
Menu Appreciation Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
Understand and communicate information on allergens and dietary restrictions to guests accurately. Mis-en-place
Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
Set up service stations, dining tables, and event carts according to established standards.

Requirements

Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
Act) and APD (Airport Pass Directive) protocols during all interactions. Key
Able to commit to a 6 day work week on rotating shifts (24/7), including weekends and Public Holidays.
Good command of English, both written and spoken. Neat and well-groomed appearance with a professional demeanor. Team-oriented with a strong service mindset.
Excellent interpersonal and communication skills. Prior experience in food and beverage or hospitality will be an advantage.

Role Quick Info

Company SATS

Brand SATS

Category Catering & Airport Hospitality

Location SGP,, Passenger Terminals

Work type Full-time

Pay Estimated $1,900 - $3,600 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.