Role details
Pan Pacific Hotels Group · PARKROYAL COLLECTION Pickering
Telephone Operator
Operations Full-time, Part-Time Estimated $2,800 - $5,500 / month (category-based)
Role summary
At PARKROYAL COLLECTION Pickering, this Telephone Operator role focuses on ensuring guests receive the most cordial attention when they contact our hotline Able to understand and handle guests’ requests tactfully and smoothly and assisting with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Ensure guests receive the most cordial attention when they contact our hotline Able to understand and handle guests’ requests tactfully and smoothly
- Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
- Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times Must be able to handle computer terminals at the call centre and Front Office respectively
- Ensure that there are adequate supplies of forms and stationeries for Front Office
- Excellent interpersonal and human relations abilities
Role Quick Info
Company Pan Pacific Hotels Group
Category Operations
Location PARKROYAL COLLECTION Pickering, Singapore
Address 3 Upper Pickering Street, 058289
Work type Full-time, Part-Time
Pay Estimated $2,800 - $5,500 / month (category-based)
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.
Tags
9 labels OperationsGuest-FacingFront OfficeShift WorkHotelServiced SuitesRoomsF&BFull Time, Part Time