Role details
Pan Pacific Hotels Group · PARKROYAL COLLECTION Pickering
Assistant Front Office Manager
Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (title-based)
Role summary
At PARKROYAL COLLECTION Pickering, this Assistant Front Office Manager role focuses on collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction and assisting the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction
- Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests
- Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement
- Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs
- Work closely with the FOM to meet or exceed monthly targets set by senior management
Role Quick Info
Company Pan Pacific Hotels Group
Category Rooms & Guest Services
Location PARKROYAL COLLECTION Pickering, Singapore
Address 3 Upper Pickering Street, 058289
Work type Full-time
Pay Estimated $3,200 - $5,200 / month (title-based)
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.
Tags
12 labels HotelRoomsGuest ExperienceGuest-FacingFront OfficeLeadershipEntry LevelRequires ExperienceCustomer RecoveryServiced SuitesF&BFull-Time