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Pan Pacific Hotels Group · PARKROYAL COLLECTION Pickering

Guest Service Ambassador

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (category-based)
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Role summary

At PARKROYAL COLLECTION Pickering, this Guest Service Ambassador role focuses on processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys and processing all types of payment such as room charges, cash, checks, debit, or credit.

Summary based on employer-provided role details.

Role highlights

Responsibilities

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all types of payment such as room charges, cash, checks, debit, or credit.
  • Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
  • Coordinate with Housekeeping to track the readiness of rooms for check-in.
  • Supply guests with directions and information regarding the property.

Role Quick Info

Location PARKROYAL COLLECTION Pickering, Singapore
Address 3 Upper Pickering Street, 058289
Work type Full-time
Pay Estimated $2,200 - $3,800 / month (category-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.

Tags

10 labels
HotelRoomsGuest ExperienceGuest-FacingFront OfficeRequires ExperienceShift WorkServiced SuitesF&BFull-Time