Pan Pacific Hotels Group · PARKROYAL COLLECTION Pickering
Guest Experience Executive (Security)
Role summary
At PARKROYAL COLLECTION Pickering, this Guest Experience Executive (Security) role focuses on delivering warm, professional, and personalized service throughout the guest journey—from arrival to departure and handling VIP guest arrangements and ensure special requests are fulfilled accurately. The employer notes this is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
- Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
- Provide recommendations for local attractions, dining, transportation, and guest services.
- Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
- Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
Requirements
- This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.