Pan Pacific Hotels Group · Pan Pacific Orchard
Guest Service Team Leader (Club Lounge)
Role summary
At Pan Pacific Orchard, this Guest Service Team Leader (Club Lounge) role focuses on you will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless check-ins and check-outs and your leadership will drive exceptional service standards and maintain a high level of guest satisfaction. The employer notes ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation and Ensure that the Executive Lounge is properly maintained at all times.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- As a guest Service Team Leader, you will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless check-ins and check-outs.
- Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.
Requirements
- Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.
- Ensure that the Executive Lounge is properly maintained at all times.
- Report and ownership of lounge’s fixtures, wares to ensure tiptop operating condition.
- Report and follow up on any malfunction equipment.
- Manage sufficient and timely requisition of F&B; administrative; operating equipment/fixtures to ensure the lounge is well stocked at all times.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.