Duty Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (title-based)

Role summary

At Pan Pacific Orchard, this Duty Manager role focuses on the Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception. The employer notes oversee and is responsible for the pre arrival, arrival, and post arrival of room guest and Attend to guests' request and queries promptly and professionally.

Summary based on employer-provided role details.

Role highlights

Responsibilities

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Requirements

Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
Attend to guests' request and queries promptly and professionally.
Handle all guests’ feedback with tact and diplomacy.
Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service.
Ensure that all operating equipment are properly maintained and in working order.

Role Quick Info

Company Pan Pacific Hotels Group

Brand Pan Pacific Orchard

Category Rooms & Guest Services

Location Pan Pacific Orchard, Singapore

Address 10 Claymore Road, 229540

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.