Pan Pacific Hotels Group · Pan Pacific Orchard
Guest Service Ambassador (Front Office)
Role summary
At Pan Pacific Orchard, this Guest Service Ambassador (Front Office) role focuses on the guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests and reception tasks and duties includes checking in and out and providing assistance to guests. The employer notes provide an efficient reception experience for guests, including check-in, check-out and complete audit procedures, as required and Demonstrate an updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- The guest Service Ambassador plays a primary role in ensuring a positive arrival and departure experience for all guests.
- Reception tasks and duties includes checking in and out and providing assistance to guests.
Requirements
- Provide an efficient reception experience for guests, including check-in, check-out and complete audit procedures, as required.
- Demonstrate an updated knowledge of hotel room categories, room rates, packages, promotions, surrounding events and other general product knowledge necessary to perform daily duties.
- Use the correct procedure regarding the acceptance of foreign currencies, credit cards and cash in accordance to the hotel credit policy.
- Process guest credit at check-in and check-out in accordance with the hotel’s policy.
- Identify and record special billing instructions and act accordingly.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.