Guest Service Ambassador (Call Centre - Service One)

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (category-based)

Role summary

At Pan Pacific Orchard, this Guest Service Ambassador (Call Centre - Service One) role focuses on appropriate decisions to be made to ensure the smooth running of Service One operations. The employer notes ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls. Basic knowledge to assist with the programming of the voicemail system and Ensure all customer communications are transferred to the central distribution point for action.

Summary based on employer-provided role details.

Role highlights

Responsibilities

The guest Service Ambassador (Call Centre - Service One) is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards.
Appropriate decisions to be made to ensure the smooth running of Service One operations.

Requirements

Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls. Basic knowledge to assist with the programming of the voicemail system.
Ensure all customer communications are transferred to the central distribution point for action.
Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
Ensure all guest requests including wake-up calls, handling of in-coming faxes, follow-ups on task/service request via
Stay Please, restaurant reservations and courtesy calls to guest are action speedily and in accordance with hotel procedures.

Role Quick Info

Company Pan Pacific Hotels Group

Brand Pan Pacific Orchard

Category Rooms & Guest Services

Location Pan Pacific Orchard, Singapore

Address 10 Claymore Road, 229540

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (category-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.