Reservations Officer

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Reservations Officer role focuses on handling incoming reservation requests via phone, email, and online booking systems. Requirements include at least 1 year experience in luxury hotel industry (any department) and Fluent in English (Written and Spoken).

Summary based on employer-provided role details.

Role highlights

Responsibilities

Handle incoming reservation requests via phone, email, and online booking systems.
Accurately enter reservation details into the property management system (PMS) or reservation software.
Confirm reservations and send booking confirmations to guests promptly.
Update and manage reservations, including modifications and cancellations.
Provide information to guests regarding room availability, rates, hotel services, and promotions.

Requirements

At least 1 year experience in luxury hotel industry (any department)
Fluent in English (Written and Spoken)
Excellent telephone etiquette

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Rooms & Guest Services

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.