Assistant Guest Services Manager (Club Lounge)

Rooms & Guest Services Full-time Estimated $3,200 - $5,200 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Assistant Guest Services Manager (Club Lounge) role focuses on supports the Club Lounge Manager in overseeing daily lounge operations to ensure seamless service delivery and operational efficiency. Requirements include diploma, Advanced/Higher/Graduate and diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Supports the Club Lounge Manager in overseeing daily lounge operations to ensure seamless service delivery and operational efficiency.
Leads, motivates and guides the Curator team to consistently deliver Legendary Quality Experiences to all guests.
Ensures all guest preferences, profiles and special requests are reviewed and executed accurately prior to arrival.
Handles VIP arrivals, guest engagement and service recovery professionally and proactively.
Monitors and maintains service standards across food and beverage offerings, lounge presentation, cleanliness and guest areas.

Requirements

Diploma, Advanced/Higher/Graduate
Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
Minimum 2–3 years of supervisory experience in luxury hospitality, club lounge, butler service or front office operations preferred.
Strong leadership, interpersonal and communication skills.
Enjoys interacting with guests and working in a fast paced environment

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Rooms & Guest Services

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $3,200 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.