Guest Services Manager (Duty Manager)

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Mandarin Oriental, Singapore, this Guest Services Manager (Duty Manager) role focuses on coordinating with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests. Requirements include at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
Attend to guest's requests and complaints

Requirements

Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
Preferably familiar with emergency procedures, security protocols and guest service standards.
Willingness to work shifts, weekends, and public holidays
Strong knowledge of hotel operations, guest relations, and service standards

Role Quick Info

Company Mandarin Oriental

Brand Mandarin Oriental, Singapore

Category Rooms & Guest Services

Location Singapore

Address 5 Raffles Avenue, Marina Square, 039797

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.