Hilton · Hilton Singapore Orchard
Front Desk Manager
Role summary
At Hilton Singapore Orchard, this Front Desk Manager role focuses on you will be responsible for performing the following tasks to the highest standards: and overseeing daily Front Office operations, ensuring seamless guest arrival and departure experiences aligned with our hotel standards. The employer notes able to read, write, speak and understand the English language to communicate effectively with guests and employees and Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to deescalate situation, collect and analyse accurate information and resolve conflicts.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:
- Oversee daily Front Office operations, ensuring seamless guest arrival and departure experiences aligned with our hotel standards.
- Ensure all Front Desk procedures, service rituals and SOPs are consistently executed and regularly reviewed.
- Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established department goals.
- Create a positive, professional, and service-driven working culture that reflects Hilton hospitality values.
Requirements
- The Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to deescalate situation, collect and analyse accurate information and resolve conflicts.
- Good interpersonal skills to provide overall guest satisfaction.
- Excellent mathematical comprehension to understand & interpret numbers apply to hotel operations.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.