Duty Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Hilton Singapore Orchard, this Duty Manager role focuses on communicating effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. Requirements include ability to read, write, speak and understand English to communicate effectively with guests and employees.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
To train, supervise, evaluate, counsel, and administer disciplinary for Front Office team members.
Monitor lobby traffic and assign team members as required.
Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.

Requirements

Able to read, write, speak and understand English to communicate effectively with guests and employees.
Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
Strong interpersonal skills to provide overall guest satisfaction.
Proficient in accomplishing tasks.
Able to work under pressure and deal with stressful situations during busy periods.

Role Quick Info

Company Hilton

Brand Hilton Singapore Orchard

Category Rooms & Guest Services

Location Singapore

Address 333 Orchard Road, 238867

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.