Quality Manager

Training & Quality Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Frasers House, a Luxury Collection Hotel, Singapore, this Quality Manager role focuses on facilitating problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution. Requirements include a diploma or degree in Hospitality management or related disciplines.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
Attends daily morning meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
Coordinates a weekly quality meeting focusing on guest Voice, top incidents, and business standard audits.
Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
Directs property quality efforts to address critical customer requirements.

Requirements

Diploma/Degree in Hospitality management or related disciplines
Minimum 5 year of relevant experience preferably in luxury hotel or hospitality.

Role Quick Info

Company Marriott International

Brand Frasers House, a Luxury Collection Hotel, Singapore

Category Training & Quality

Location Singapore, Singapore

Address 80 Middle Road, 188966

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.