Manager, Service Delivery

Operations Full-time likely Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At SATS, this Manager, Service Delivery role focuses on partner with Operations, Quality, and Commercial teams to support service recovery and performance transparency. Requirements include 6–10 years’ experience in operations, service management, airline support, or customer‑facing operational roles, with experience managing teams and stakeholders and Proven experience managing airline customers, SLAs, and service recovery in complex, time-critical environments.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Partner with Operations, Quality, and Commercial teams to support service recovery and performance transparency.
For global/network accounts, provide Singapore Hub inputs to support cross-regional coordination led by Senior Managers.
Manage service delivery for assigned airline accounts and industry partners, ensuring clear SLA expectations and proactive risk management.
Coordinate customer-impacting service issues, driving recovery actions and timely resolution with relevant stakeholders.
Prepare and communicate accurate service performance updates using approved data and agreed narratives.

Requirements

6–10 years’ experience in operations, service management, airline support, or customer‑facing operational roles, with experience managing teams and stakeholders.
Proven experience managing airline customers, SLAs, and service recovery in complex, time-critical environments.
Strong working knowledge of Cargo and/or Ground Handling operations, including operational constraints and service risks.
Strong ability to influence without direct authority, across Operations, Commercial, and other support functions.
Strong written and verbal communication skills, with ability to tailor messaging across different audience and especially under pressure.

Role Quick Info

Company SATS

Brand SATS

Category Operations

Location SGP,, Inflight Catering Centre 1

Work type Full-time likely

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.