Manager/Senior Manager, Customer Partnerships

Operations Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At SATS, this Manager/Senior Manager, Customer Partnerships role focuses on serving as the key account manager for strategic airline customers, building strong relationships and ensuring customer satisfaction. Requirements include degree or relevant qualification in Business Administration or a related discipline.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Serve as the key account manager for strategic airline customers, building strong relationships and ensuring customer satisfaction.
Monitor customer feedback, service performance, and operational KPIs, and drive continuous improvement initiatives to enhance service quality.
Lead customer engagement, present proposals, and manage service-related issues to ensure effective resolution and long-term customer loyalty.
Develop contingency plans and support customers during operational disruptions to ensure business continuity and service excellence.
Evaluate customer requirements and develop practical solutions through close collaboration with Procurement, Operations, and Quality Assurance teams.

Requirements

Degree or relevant qualification in Business Administration or a related discipline.
Minimum 5 to 8 years of experience in Sales, Account Management, Customer Service, or a related customer-facing role.
Strong stakeholder management, interpersonal, and communication skills.
Ability to manage multiple priorities and work effectively across cross-functional teams.
Strong attention to detail and ability to drive service excellence in a fast-paced operational environment.

Role Quick Info

Company SATS

Brand SATS

Category Operations

Location SGP,, Inflight Catering Centre 1

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.