Accor · Raffles Singapore
Raffles Service Executive / Agent (Reservations)
Role summary
At Raffles Singapore, this Raffles Service Executive / Agent (Reservations) role focuses on the Raffles Service Executive / Agent delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries and the position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards. The employer notes is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance and Leads a Heartist® approach to guest experience/service together with the Reservation team.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- The Raffles Service Executive / Agent delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.
- The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.
- Primary Responsibilities
- Deliver Friendly and Professional Service
- Handles guest comments competently and swiftly.
Requirements
- Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
- Leads a Heartist® approach to guest experience/service together with the Reservation team.
- High emphasis on the reservation experience for ALL (Accor Live Limitless) members.
- Supervision of the Raffles Service Team
- Supervises and ensures shift coverage of the department and is able to personally cover any role or duty if required.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.