Senior / Guest Service Assistant (Oasia Cluster)

Rooms & Guest Services Full-time likely Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Oasia, this Senior / Guest Service Assistant (Oasia Cluster) role focuses on working closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries. Requirements include minimum Secondary school education or equivalent; hospitality or customer service experience preferred and Friendly and service-oriented, with good communication and interpersonal skills.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
Establish contacts with house guests/ long-staying guests and offer assistance when needed.
Conduct courtesy calls to guests.
Stay well-versed and updated on all tourist-related information.

Requirements

Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
Friendly and service-oriented, with good communication and interpersonal skills.
Team player who can work closely with Front Office and other hotel departments.
Neat and professional appearance with a positive work attitude.
Willing to work rotating shifts, weekends, and public holidays.

Role Quick Info

Company Far East Hospitality

Brand Oasia

Category Rooms & Guest Services

Location Singapore

Work type Full-time likely

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.