Guest Experience Manager

Rooms & Guest Services Full-time Estimated $4,500 - $8,000 / month (title-based)

Role summary

At NoMad Singapore, this Guest Experience Manager role focuses on the main responsibilities of the guest. The employer notes this role oversees VIP guest experiences, guest relations initiatives, service recovery efforts and loyalty engagement programmes while supporting Front Office operations and experience Manager serves as a key ambassador of the No Mad brand, ensuring that guest expectations are consistently exceeded through thoughtful service, proactive engagement and strong cross-functional collaboration.

Summary based on employer-provided role details.

Role highlights

Responsibilities

The main responsibilities of the guest

Requirements

This role oversees VIP guest experiences, guest relations initiatives, service recovery efforts and loyalty engagement programmes while supporting Front Office operations.
Experience Manager serves as a key ambassador of the No Mad brand, ensuring that guest expectations are consistently exceeded through thoughtful service, proactive engagement and strong cross-functional collaboration.
This role is instrumental in driving guest satisfaction, loyalty, and memorable experiences that reflect the character and spirit of No Mad Singapore.

Role Quick Info

Company Hilton

Brand NoMad Singapore

Category Rooms & Guest Services

Location Singapore

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.