Marriott International · Marriott International Corporate
Front Office Manager
Role summary
At Marriott International Corporate, this Front Office Manager role focuses on processing guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible and processing check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. The employer notes proficiency in Microsoft Office, Opera PMS, GXP and Highly developed organizational skills.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
- Assist guests with safety boxes, additional guest room keys, transportation, etc.
- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Requirements
- Proficiency in Microsoft Office, Opera PMS, GXP
- Highly developed organizational skills
- Possess initiative and pro-activeness
- Outstanding verbal and written communication skills
- Ability to handle sensitive information in a confidential manner
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.