Guest Experience Expert (Call Centre, i-Job Program)

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (category-based)

Role summary

At Marriott International Corporate, this Guest Experience Expert (Call Centre, i-Job Program) role focuses on manages the console (e.g. DND, busy verify lines) and receives and transfers all calls to respective extensions and rooms. The employer notes candidate must possess at least a Professional Certificate/NiTEC in any field and 1-2 years of relevant working experience in Hotel's Call Centre. No relevant experience are welcomed too.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Manages the console (e.g. DND, busy verify lines).
Receives and transfers all calls to respective extensions and rooms.
Assisting and providing information for all callers.
Take down messages for guests.
Ensure checklists are done accurately.

Requirements

Candidate must possess at least a Professional Certificate/NiTEC in any field.
1-2 years of relevant working experience in Hotel's Call Centre. No relevant experience are welcomed too.
Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Concierge, Bell & Executive Lounge.
Able to handle cash transactions meticulously.
Able to work with hotel's computer system (e.g. Opera, Micros, etc).

Role Quick Info

Company Marriott International

Brand Marriott International Corporate

Category Rooms & Guest Services

Location Singapore

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (category-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.