Marriott International · Singapore Marriott Tang Plaza Hotel
Guest Experience Expert (Front Desk, i-Job Program)
Role summary
At Singapore Marriott Tang Plaza Hotel, this Guest Experience Expert (Front Desk, i-Job Program) role focuses on establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries and welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. The employer notes they are empowered to move about their space and do what needs to be done and Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the guest.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
Requirements
- They are empowered to move about their space and do what needs to be done.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the guest
- Experience Expert makes transactions feel like part of the experience.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.