Senior Manager, Process Improvement

Operations Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Senior Manager, Process Improvement role focuses on managing a balanced pipeline of improvement initiatives aligned with business priorities, the Service and Productivity Roadmap, and enterprise operational excellence goals. Requirements include experience managing project portfolios, project charters, timelines, risks, stakeholder communications, governance updates, and post-implementation reviews.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Lead and manage the end-to-end delivery of strategic process improvement projects across operations and support functions, ensuring clear scope, timelines, ownership, risks, milestones, and measurable outcomes.
Manage a balanced pipeline of improvement initiatives aligned with business priorities, the Service and Productivity Roadmap, and enterprise operational excellence goals.
The CX Analytics and Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service and Processes.
The ideal candidate will bring deep expertise in Lean Six Sigma and operational excellence, with the ability to diagnose complex business problems, structure improvement roadmaps, lead stakeholders through change.
Establish strong project governance, including project charters, prioritization criteria, steering updates, implementation plans, benefits tracking, and post-implementation reviews.

Requirements

Strong working knowledge of Lean Management, Six Sigma, DMAIC, Value Stream Mapping, Kaizen, root-cause analysis, process redesign, and change management methodologies.
Experience managing project portfolios, project charters, timelines, risks, stakeholder communications, governance updates, and post-implementation reviews.
Strong analytical and problem-solving capability, with the ability to use data to diagnose root causes, quantify improvement opportunities, and validate benefits.
Excellent writing, presentation, and communication skills to prepare executive-ready updates, business cases, project reports, and stakeholder communications.
Ability to think creatively and see opportunities in every situation to propose and identify solutions.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Centennial Tower, Singapore

Address 3 Temasek Avenue, 039190

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.