Intern, Customer Experience (CX) Analytics & Process Improvement

Operations Full-time Estimated $1,000 - $1,600 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Intern, Customer Experience (CX) Analytics & Process Improvement role focuses on internal Audits / Quality Assurance - (Food & Beverage / Attractions / Casino / Others). Requirements include perform monthly Internal Audits to measure both service and hardware such as: Purchase a ticket and experience our world-class entertainment offerings (Art Science Museum and Dine and get first-hand experience in the different F&B outlets.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Internal Audits / Quality Assurance - (Food & Beverage / Attractions / Casino / Others)

Requirements

Perform monthly Internal Audits to measure both service and hardware such as: Purchase a ticket and experience our world-class entertainment offerings (Art Science Museum, Sands Sky Park Observation Deck and Sands Theatre)
Dine and get first-hand experience in the different F&B outlets
Cleanliness and maintenance checks of premium high impact areas within MBS
Evaluate the experience and provide a full report based on service and hardware.
Ensure that all internal audits are being carried out while maintaining data accuracy, integrity, and in accordance to Marina Bay Sands’ brand standards.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Centennial Tower, Singapore

Work type Full-time

Pay Estimated $1,000 - $1,600 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.