Marina Bay Sands · Marina Bay Sands
Analyst (Customer Experience Analytics & Process Improvement)
Role summary
At Marina Bay Sands, this Analyst (Customer Experience Analytics & Process Improvement) role focuses on analyze guest feedback, survey results, behavioral data, and CX performance metrics to uncover trends, identify opportunities, and generate insights that improve guest experience, business outcomes, and operational performance and supporting the development and enhancement of executive dashboards, automated reports, and KPI tracking to deliver clear, timely, and decision-ready insights to stakeholders. The employer notes process Improvement (CX&PI) team plays a strategic role in elevating guest experience and operational performance across the integrated resort and We are looking for a highly analytical and detail-oriented Analyst to join our Customer.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Analyze guest feedback, survey results, behavioral data, and CX performance metrics to uncover trends, identify opportunities, and generate insights that improve guest experience, business outcomes, and operational performance.
- Support the development and enhancement of executive dashboards, automated reports, and KPI tracking to deliver clear, timely, and decision-ready insights to stakeholders.
- Build and manage high-volume CX databases and survey datasets, ensuring strong data quality, integrity, and accessibility for analysis and reporting.
- Use SQL, Power BI, and other analytical tools to translate complex data into meaningful recommendations that influence business decisions.
- Lead ad-hoc analyses and recurring monthly KPI reporting with strong ownership, attention to detail, and a structured problem-solving approach.
Requirements
- Process Improvement (CX&PI) team plays a strategic role in elevating guest experience and operational performance across the integrated resort.
- We are looking for a highly analytical and detail-oriented Analyst to join our Customer
- Process Improvement team.
- This is an exciting opportunity for a data-driven professional to turn customer and operational data into actionable insights, influence business decisions, and help shape initiatives that enhance both guest satisfaction and operational excellence.
Role Quick Info
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Estimated pay is based on the role and should be validated on the employer page and/or job listing.