Experience Guide (Tour Guide & Operations)

Attractions & Tourism Part-time Estimated $1,800 - $3,500 / month (role-area estimate)

Role summary

At Mandai Wildlife Group, this Experience Guide (Tour Guide & Operations) role focuses on conducting guided tours, premium experiences, corporate programmes and other Wildlife Experiences independently across Mandai Wildlife Reserve. Requirements include minimum GCE ‘O’ Level, NITEC, Higher NITEC or Diploma in Tourism, Hospitality, Leisure, Events, Customer Experience, Education or a related discipline.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Conduct guided tours, premium experiences, corporate programmes and other Wildlife Experiences independently across Mandai Wildlife Reserve.
Support guest registration, pre-tour arrangements and handover to the assigned guides.
Manage booking requests, update reservation records and coordinate tour availability with the operations team.
Manage walk-in, email, phone and online tour enquiries, and coordinate booking requests with the relevant operations team.
Support Operations and Guest Engagement

Requirements

Minimum GCE ‘O’ Level, NITEC, Higher NITEC or Diploma in Tourism, Hospitality, Leisure, Events, Customer Experience, Education or a related discipline.
Experience in tourism, attractions, hospitality, customer service, sales or guest-facing operations is preferred.
Experience conducting tours, programmes or public engagement activities will be an advantage.
Strong customer service, communication and interpersonal skills.
Able to work independently and as part of a team.

Role Quick Info

Company Mandai Wildlife Group

Brand Mandai Wildlife Group

Category Attractions & Tourism

Location Singapore

Work type Part-time

Pay Estimated $1,800 - $3,500 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.