Quality Manager

Training & Quality Full-time Estimated $4,500 - $8,000 / month (role-title estimate)

Role summary

At JW Marriott Singapore South Beach, this Quality Manager role focuses on ensuring that management practices at all levels are aligned with quality tools by providing training in quality sciences. Requirements include a degree in Business Administration, Hotel and Restaurant Management, or related major.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Conduct weekly quality audits across all departments to evaluate compliance with brand standards, identify gaps in service delivery, and implement corrective actions to ensure consistency and continuous improvement.
Maintain a strong operational presence on the hotel floor to observe processes, identify performance trends, and implement quality improvement initiatives that enhance efficiency, service standards, and guest satisfaction.
Ensure that management practices at all levels are aligned with quality tools by providing training in quality sciences.
Direct property quality efforts to address critical customer requirements.
Conduct monthly audit to ensure compliance with company and brand standards

Requirements

Degree in Business Administration, Hotel and Restaurant Management, or related major;
3 years’ experience in the guest services, front desk, sales and marketing, management operations, or related professional area.

Role Quick Info

Company Marriott International

Brand JW Marriott Singapore South Beach

Category Training & Quality

Location Singapore, Singapore

Address 30 Beach Road, 189763

Work type Full-time

Pay Estimated $4,500 - $8,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.