Chief Concierge

Rooms & Guest Services Full-time Estimated $9,000 - $16,000 / month (role-title estimate)

Role summary

At InterContinental Singapore Robertson Quay, this Chief Concierge role focuses on supervising and leading the Concierge and bell team, ensuring all colleagues deliver prompt service, professional attention, and personal recognition that enhances the guest journey. Requirements include excellent verbal and written communication skills, essential for guest engagement, reporting and team training.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Supervise and lead the Concierge and bell team, ensuring all colleagues deliver prompt service, professional attention, and personal recognition that enhances the guest journey.
Ensure all Concierge colleagues are empowered with up-to-date, knowledge of hotel services, local attractions, transportation, medical support, cultural highlights and events.
Maintain a welcoming, well-presented lobby, driveway, and Concierge area that reflects the hotel’s identify and brand standards.
Foster an engaged, collaborative, and high performing Concierge and Bell Services team by clearly communicating daily priorities, service expectations, and long-term objectives
Contribute to the development and management of the Concierge operational budget, ensuring alignment with departmental and overall hotel financial targets.

Requirements

Minimum four years’ experience in an upscale hotel or equivalent environment in a Concierge or related guest services discipline, with at least one year in a leadership role.
Excellent verbal and written communication skills, essential for guest engagement, reporting and team training.
Strong relationships with local vendors, service providers, and venues to secure priority access and unique guest experiences.
Strong administrative, organizational, and follow-up skills; able to multitask and perform well under pressure.
Strong organizational and time-management skills with meticulous attention to detail and a commitment to excellence.

Role Quick Info

Company IHG Hotels & Resorts

Brand InterContinental Singapore Robertson Quay

Category Rooms & Guest Services

Location Singapore

Address 1 Nanson Road, 238909

Work type Full-time

Pay Estimated $9,000 - $16,000 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.