Guest Experience Supervisor (Front Desk, i-Job Program)

Rooms & Guest Services Full-time Estimated $2,800 - $4,500 / month (title-based)

Role summary

At Singapore Marriott Tang Plaza Hotel, this Guest Experience Supervisor (Front Desk, i-Job Program) role focuses on experience Experts/Operations Experts to ensure high standards of service. Requirements include experience Supervisor has a range of responsibilities aimed at ensuring a seamless and exceptional experience for guests at every point of interaction and experience Experts/Operations Experts to ensure high standards of service.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Experience Experts/Operations Experts to ensure high standards of service.
This role involves leading by example, maintaining a positive and welcoming environment, handling guest inquiries and concerns, and ensuring adherence to company policies and procedures. The guest
Experience Supervisor is required to provide operational support to both the Front Desk and guest Service team as needed. Additionally, they oversee the rotation and management of guest
Experience Experts/Operations Experts to ensure adequate coverage in Front Office operations requiring heightened attention and adjustments. They also ensure that guest
Experience Experts/Operations Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance.

Requirements

Experience Supervisor has a range of responsibilities aimed at ensuring a seamless and exceptional experience for guests at every point of interaction.
Experience Experts/Operations Experts to ensure high standards of service.
Experience Supervisor is required to provide operational support to both the Front Desk and guest Service team as needed. Additionally, they oversee the rotation and management of guest
Experience Experts/Operations Experts to ensure adequate coverage in Front Office operations requiring heightened attention and adjustments. They also ensure that guest
Experience Experts/Operations Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance.

Role Quick Info

Company Marriott International

Brand Singapore Marriott Tang Plaza Hotel

Category Rooms & Guest Services

Location Singapore

Address 320 Orchard Road, 238865

Work type Full-time

Pay Estimated $2,800 - $4,500 / month (title-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.