Marriott International · Singapore Marriott Tang Plaza Hotel
Guest Experience Expert (Executive Lounge, i-Job Program)
Role summary
At Singapore Marriott Tang Plaza Hotel, this Guest Experience Expert (Executive Lounge, i-Job Program) role focuses on establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries. Requirements include they are empowered to move about their space and do what needs to be done in diverse environment and Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the guest.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Establish guest connection via email prior to arrival to customize the guest stay experience and be the one point of contact for all guest queries
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
Requirements
- They are empowered to move about their space and do what needs to be done in diverse environment.
- Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the guest
- Experience Expert makes transactions feel like part of the experience and critical to ensure smooth operations throughout the entire hotel.
- Doing all these things well (and other reasonable job duties as requested) is critical for guest
- Experience Experts – to get it right for our guests and our business each time.
Role Quick Info
Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.