Guest Experience Expert (Call Centre, i-Job Program)

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (role-area estimate)

Role summary

At Singapore Marriott Tang Plaza Hotel, this Guest Experience Expert (Call Centre, i-Job Program) role focuses on attending to guests’ morning calls and other requests. Requirements include 1-2 years of relevant working experience in Hotel's Call Centre.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Attend to guests’ morning calls and other requests.
Take down messages for guests.
Assist Supervisors and managers to ensure that daily operations are run smoothly.
Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures.
Ensure checklists are done accurately.

Requirements

Candidate must possess at least a Professional Certificate/NiTEC in any field.
1-2 years of relevant working experience in Hotel's Call Centre.
Able to handle cash transactions meticulously.
Able to perform rotating shift duties including overnight.
Able to start work within short notice period.

Role Quick Info

Company Marriott International

Brand Singapore Marriott Tang Plaza Hotel

Category Rooms & Guest Services

Location Singapore

Address 320 Orchard Road, 238865

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (role-area estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.