Marriott International · Singapore Marriott Tang Plaza Hotel
Duty Manager
Role summary
At Singapore Marriott Tang Plaza Hotel, this Duty Manager role focuses on familiarize with Hotel’s Fire Emergency Announcement System and react immediately in case of any alarm activated and, works closely with the Hotel’s CERT team and CMT team. Requirements include the Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager and At Your Service Manager to ensure the goals are met and The Duty Manager is also the main point of contact for all guests’ concerns, feedbacks and incidents and shall determine the situation for further escalation.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Familiarize with Hotel’s Fire Emergency Announcement System and react immediately in case of any alarm activated and, works closely with the Hotel’s CERT team and CMT team.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report work related accidents, or other injuries immediately upon occurrence to the Loss Prevention team and to Management.
- Maintain awareness of undesirable persons on property premises.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Requirements
- The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager and At Your Service Manager to ensure the goals are met.
- The Duty Manager is also the main point of contact for all guests’ concerns, feedbacks and incidents and shall determine the situation for further escalation to the respective Departmental Leaders and Management team.
- Assist Front Office Leaders in training, evaluating, counselling, motivating and coaching associates; serve as a role model to all associates.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Role Quick Info
Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.