Service Associate - Reservations Executive

Rooms & Guest Services Permanent Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Shangri-La Singapore, this Service Associate - Reservations Executive role focuses on providing prompt, courteous and efficient service at all times. Requirements include minimum O Levels with at least 2 year of relevant working experience.

Summary based on employer-provided role details.

Role highlights

Responsibilities

To provide prompt, courteous and efficient service at all times.
To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and “mesh” update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.
Handle incoming reservations requests / correspondence, confirming or regretting on the day received and manage the hotel’s credit policies to effectively handle and process billing requirements.
To be familiar with Shangri-La Hotels and Resorts’ policies and procedures and be well-versed with the facilities and services offered by the hotel.
Managing all reservations handling and process; proficient in operating the various reservations systems and equipment.

Requirements

Minimum O Levels with at least 2 year of relevant working experience
Strong customer service mindset with the ability to handle enquiries professionally and courteously.
Good phone etiquette and confident in managing high call volumes and emails
Proficent in MS Words, Excel and PowerPoint

Role Quick Info

Company Shangri-La Group

Brand Shangri-La Singapore

Category Rooms & Guest Services

Location Singapore

Address 22 Orange Grove Road, 258350

Work type Permanent

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.