Guest Services Ambassador (Front Office)

Rooms & Guest Services Full-time Estimated $2,200 - $3,800 / month (category-based)

Role summary

At PARKROYAL on Beach Road, this Guest Services Ambassador (Front Office) role focuses on attending to all guests’ enquiries and complaints and to ensure guests’ satisfaction. Primary Responsibilities: and sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. The employer notes from guests promptly and handle complaints tactfully. To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More” and Create a positive first impression to guests with regards to corporate image. Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. Primary Responsibilities:
Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly.
Check out departing guests as per procedures.
Inform relevant departments of arrival, room changes, check out and special arrangements.
Accepts reservation in the absence of Reservation Assistant.

Requirements

from guests promptly and handle complaints tactfully. To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.
Create a positive first impression to guests with regards to corporate image. Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
Ensure procedures and policies on city ledger are followed. To be aware of all VIP and Special Attention guests’ arrivals and departures.
Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met up by Duty Manager, and

Role Quick Info

Company Pan Pacific Hotels Group

Brand PARKROYAL on Beach Road

Category Rooms & Guest Services

Location PARKROYAL on Beach Road, Singapore

Address 7500 Beach Road, 199591

Work type Full-time

Pay Estimated $2,200 - $3,800 / month (category-based)

Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.