Premium Services Executive

Operations Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Premium Services Executive role focuses on acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure. Requirements include nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred and Advanced understanding of front office operations.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guests, in a sensitive and personalized manner.

Requirements

Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
Advanced understanding of front office operations
Proficient in MS Word, Excel and Power point applications
Proficient with OPERA and all relevant property management systems such as OPERA
A team player and takes initiative to assist other Team Members when required

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Marina Bay Sands, Singapore

Address 10 Bayfront Avenue, 018956

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.