Paiza Services Executive (Vip Call Centre)

Operations Full-time Estimated $3,000 - $5,200 / month (role-title estimate)

Role summary

At Marina Bay Sands, this Paiza Services Executive (Vip Call Centre) role focuses on attending to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally. Requirements include while maintaining the highest level of customer service and Help maximize room revenue by up-selling higher room categories to Patrons.

Summary based on employer-provided role details.

Role highlights

Responsibilities

Attending to casino Patrons’ and internal stakeholders’ enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally.
Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders.
Registration of Patrons for casino events, tournaments and promotions.
Process redemption of casino offers such as room, birthday and other promotions.

Requirements

while maintaining the highest level of customer service.
Help maximize room revenue by up-selling higher room categories to Patrons.
Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift.
Deliver professional, prompt and high-quality service experience to Patrons and internal stakeholders over the phone and email while maintaining Marina Bay Sands’ standards and departmental KPIs.
Review and enhance processes and procedures to ensure efficiency of the operations.

Role Quick Info

Company Marina Bay Sands

Brand Marina Bay Sands

Category Operations

Location Perennial Business City, Singapore

Work type Full-time

Pay Estimated $3,000 - $5,200 / month (role-title estimate)

Employer-listed pay is shown as published.
Other ranges are HiredInn estimates based on the role title or role area. Confirm pay with the employer before applying.