Marina Bay Sands · Marina Bay Sands
Assistant Manager, Dispute Management
Role summary
At Marina Bay Sands, this Assistant Manager, Dispute Management role focuses on supporting the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications and conducting thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts. The employer notes maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages and Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders.
Summary based on employer-provided role details.
Role highlights
Responsibilities
- Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications.
- Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts.
- Prepare, review, and submit dispute documentation and case files in accordance with card scheme
Requirements
- Maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages.
- Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders.
- Analyse transaction records and supporting documentation to build strong dispute cases and maximize recovery outcomes.
- Review and assess chargeback arbitration cases, providing recommendations and rulings aligned with applicable card scheme guidelines.
- Respond to customer and stakeholder inquiries related to chargeback and arbitration cases in a clear and service-oriented manner.
Role Quick Info
Pay is shown when the employer lists it.
Estimated pay is based on the role and should be validated on the employer page and/or job listing.